Support

Get help with TesseraSnap

A bug, a question or an idea? Email [email protected]. A person reads every message.

Check these first

Dead shortcuts, stuck windows, a missing tray icon.

Price, Pro, Windows Snap, privacy and installing.

Every feature and setting, page by page.

For a bug, please include:

Your Windows version: press Win+R, type winver, press Enter.
Your TesseraSnap version: About in the tray menu.
What you did, what you expected and what happened.
How many displays you have, and their scaling.
The log, tesserasnap.log: Settings → App Settings → Open log folder. Make the problem happen once more first.

The log is plain text and never leaves your PC unless you send it.

Your key is in your receipt email. Can't find it? Look it up with Lemon Squeezy's order lookup, or email us from the address you bought with.

Microsoft Store purchases need no key.

Ideas are welcome. Tell us what you're trying to do, not only the feature you have in mind.

Within 14 days of buying Pro, no questions asked: see the refund policy. Microsoft handles refunds for Store purchases.